How to avoid fines and penalties

PROMPTLY PICKUP PARCELS

• Collect parcels immediately from the courier’s depot, locker, or pickup point. Most couriers allow a limited free es to avoid unexpected charges. 

USE RELIABLE CONTACT INFORMATION

• Ensure the recipient’s phone number and email address are correct to avoid missed notifications or miscommunication about delivery/pickup. 

TRACK SHIPMENT

• Use the courier’s tracking tools to monitor when your shipment arrives at the destination. This helps avoid parcels sitting idle without your knowledge storage period (e.g., 1-3 days)

MONITOR DELIVERY NOTIFICATION

• Be on the lookout for SMS or emails on delivery status.

USE DOOR TO DOOR SERVICE

•  Opt for home or office delivery rather than pickup at a depot to avoid storage delays altogether 

UNDERSTAND TERMS & CONDITIONS 

•   Familiarize yourself with the courier’s storage timeframes and fees,

DOUBLE CHECK SHIPPING ADDRESS

• Verify the recipient’s full address, including postal code, city, building name, floor, and contact details.
• Use the courier’s address format guidelines to avoid routing errors. 

USE ACCURATE LABELS

• Avoid handwriting errors on labels; consider printing them for better legibility.
• Place labels securely on the package to prevent damage or peeling during transit.

AVOID REUSING OLD PACKING WITH LABELS

•  Remove or cover any previous barcodes or labels if reusing packaging to prevent scanning the wrong address. 

DECLARE CORRECT DESTINATION

•  Accurately input the destination in online booking systems or on the waybill. Mismatched data can cause misrouting. 
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TRACK SHIPMENT

• Use the courier’s tracking tools to monitor when your shipment arrives at the destination. This helps avoid parcels sitting idle without your knowledge storage period (e.g., 1-3 days)